Policy Information

30-Day Return Window & Conditions

Eligible returns may be requested within 30 days from the verified delivery date. Items must remain unused and in their original packaging condition for inspection.

30 Days

Return window

Original

Condition required

Inspection

Prior to refund

Step-by-Step Guide

How to Process a Return

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Contact Support

Receive Instructions

Inspection & Refund

Email support@viomot.com with your order number, item information, reason for return, and relevant photos if items arrived damaged.

Review takes 24-48 hours. Once approved, explicit return instructions and warehouse address details will be provided.

Returned products undergo physical inspection upon receipt. Approved refunds are issued directly to the original payment method.